Shipping and delivery
Shipping
Giambattista Valli Paris ships to 227 countries worldwide offering free delivery on all orders.
– To Metropolitan France: 1 day after shipment
– United Kingdom: 1 day after shipment
– USA: 3 days after shipment
– European Union: 1 – 2 days after shipment
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Germany, Hungary, Ireland (Republic of), Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
– China: 2 – 3 days after shipment
– United Arab Emirates: 3 – 4 days after shipment
Rest of World: If your region does not show and you wish to know the time of delivery for your region, please contact us at eshop@giambattistavalli.com.
Giambattista Valli SAS works closely with its shipping partner to minimize the potential impact of any shipping delays, but before orders can be dispatched, the payment details with the client card issuer may need confirmation.
Delivery times depend on destination country.
An estimated delivery time and cost will be displayed in the checkout. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only.
We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
Delivery
There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only. Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information. Once the package arrives in your country, it will be passed on to an internal postal service.
If your order has not arrived by the expected date, we kindly request that you wait for another 10 – 14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us at eshop@giambattistavalli.com so that we can open an investigation with our shipping partner.
The investigation to locate an airmail package may take up to several days.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
Packages shipped via courier can be tracked using the link sent in your shipping confirmation. It can take between 1 – 2 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an auto-email containing tracking information. Please note that some standard couriers can take up to 48 hours to generate information to their tracking website.
If there has been no update on the tracking information for more than 4 business days, please contact us at eshop@giambattistavalli.com so that we can open an investigation with the shipper. The investigation to locate a courier package may take up to several days.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
We apologise for any incovenience if your order has been delayed.
We kindly ask you to contact eshop@giambattistavalli.com to get in contact with a member of our team to help solve this issue.
Please note that our team will only be able to respond during business hours Monday to Friday, 10 am to 5 pm (CET).
Returns and exchanges
Return
Customers are entitled to return their products within 14 days after receiving their orders.
To return one or more products ordered on the Giambattista Valli E-Shop, the customer must follow the procedure detailed below:
1. Visit the returns portal to initiate a return authorization, using the order number and email address associated with the order
2. Select the product(s) to return and the reason for the return
3. Select the prepaid return label and print both the return label and the return form
4. Make sure that all products to be returned, the return form, product tags, authenticity labels or cards are included in the package, original box or in an equally sturdy box
5. Stick the return label on the outside of the package
6. Contact DHL or drop off your parcel at the nearest DHL point (we recommend that you keep an eye on the tracking available on the return label, to follow the shipment of the parcel)
Problems caused by the use of a shipping service or a return label other than our own are not attributable to Giambattista Valli
In order to be accepted by Giambattista Valli quality control, products should be returned new, unused, and with all labels and garment tags still attached. In case a returned product reaches us in a damaged, stained, washed or altered state, it will not be accepted and will be sent back to the customer.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with the return. Items should be returned in their original packaging to ensure they are adequately protected in transit.
All shoes must be tried on a carpeted surface until the client is certain of keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Stockings, socks and tights may be only be returned if the package has not been opened.
Being made-to-order, we cannot accept returns of personalized items.
Returns that do not comply with these regulations will not be accepted.
Once we have received and processed the returned goods to our warehouse, please allow for 5 – 7 business days for the money to be returned to your account.
In the event your return is taking longer than this, please contact our customer service team at eshop@giambattistavalli.com or use our online chat feature. Please kindly note that out team will only be able to respond to requests during our business hours Monday to Friday, 10 am to 5 pm (CET).
Please note that returned orders can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1- Shipping time to arrive back to our warehouse
2- Processing and inspection for refund approval
3- Authorization to finance department to issue refund
4- It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund
Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package by email at eshop@giambattistavalli.com so that we can investigate further.
To exchange a gift you should contact eshop@giambattistavalli.com and provide your order number.
Gifts can be returned by mail only when accompanied by a gift receipt or the original returns form. Please note that refunds can only be processed to the originating account in the same payment method in which it was received, unless payment was made as cash on delivery (if applicable), in which case the refund will be returned by Bank Transfer or PayPal.
Exchange
To exchange an item, please contact eshop@giambattistavalli.com.
Provide your order number and the size you would like to exchange your item for.
In store services
Alterations
We provide an alterations service in our parisian and Milanese stores. Our boutique in Bloomingdale’s (New York) also proposes this service, in partnership with the department store.
To find out more, please send an e-mail with the reference you wish to retouch and the desired alterations to eshop@giambattistavalli.com.
Exchanges and returns
You can return your order in our Parisian or Milanese store. You just need to come in store with your invoice and the item you want to exchange or refund.
Product and stocks
Products
All Giambattista Valli goods are made within Italy, France and the rest of Europe.
All materials sourced by Giambattista Valli Paris are of the highest quality and produced in small quantities to ensure quality and avoid excess. There are more product specifications on the care label on the inside of your garment.
If you are looking for care instructions for Ready-to-Wear products or any other product, please check the online product description, care tag on the garment or contact eshop@giambattistavalli.com to receive personalised advices for your item.
Please refer to the size guide on the product page.
We also advise you to contact us via email at eshop@giambattistavalli.com if you want more measures.
Stocks
If you are looking for an item that is not on the website, please email us at eshop@giambattistavalli.com with the picture of the item, and the size you want.
If an item you are intersted in is currently out of stock you can sign up for back in stock email notification on the product page.
We also advise you to contact us via email at eshop@giambattistavalli.com if you’re really interested, maybe the item is available in store.
Order issues
Changes
For your financial security, we are unable to make any changes to the billing details after an order has been placed.
If your order has not yet shipped, then we should be able to update your address, so long as the delivery country remains the same.
We cannot change the delivery country.
Please contact us urgently by email : eshop@giambattistavalli.com if you need to change your delivery address.
If your order has already shipped, it depends on the delivery method selected:
– Airmail: we cannot intercept airmail packages. If the package is undelivered, it will eventually be returned to us. Please note this is likely to take some time (maybe several weeks).
– Courier: depending on the status of the delivery and the courier, we may be able to update the address (we cannot guarantee but will make the best effort to do so).
We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to add an item to your order. If you wish to purchase an additional item, please place a new order.
We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to remove an item from your order. If you no longer require any of the items ordered, you may return them to us for a full refund.
Damaged or faulty delivery
We’re very sorry to hear that you did not receive all the products that you ordered.
Please let us know what items are missing so that we can investigate what happened. You can contact us by email at eshop@giambattistavalli.com.
We’re sorry to hear that you received an incorrect item in your order.
In order for us to process this inquiry, please contact us by email at eshop@giambattistavalli.com and send us photographs of the following:
– The packing slip enclosed with the order
– The product received
Please be assured that as soon as we receive this information, we will follow up swiftly to resolve this issue.
We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:
– The damaged item
– The inner and outer packaging
Please contact us by email at eshop@giambattistavalli.com
Cancellations
There are various reasons why an order may have been canceled such as:
– Out of Stock
– Unverified information
– Payment decline
– Tech issues
– Incorrect address
If your order was canceled, you should receive an email notification detailing the reason.
Sometimes an order does not process – this could be due to two possible reasons:
– The time lapse between ordering the item and confirming payment
– The item changed to out of stock during the ordering process
If you see a charge for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
If you paid by Credit Card, please allow up to 7 business days for the funds to credit back to your payment method.
If you have a problem, please contact us by email at eshop@giambattistavalli.com so that we can investigate further.
Payments and invoices
Your bank account will be debited when your package is dispatched.
You will then receive an e-mail from us confirming the shipment of your order with its tracking number.
All transactions made on the giambattistavalli.com site are highly secure. An SSL encryption system is in place to protect personal data and payment data. Furthermore, Maison Giambattista Valli undertakes not to keep any of your bank card details.
Finally, we are strengthening payment security thanks to the 3D Secure system for the Visa, Mastercard and American Express cards that are equipped with it. An additional step takes place at the time of payment, allowing the identity of the cardholder to be verified and the transaction to be validated. Each bank has its own authentication. For any questions regarding your 3D Secure code, we invite you to contact your bank directly.
Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order.
However, it’s possible that we have received a duplicate order.
Please send us your order number so we can investigate this further. You can contact us by email at eshop@giambattistavalli.com
If you need us to email you a copy of your invoice, please contact us by email at eshop@giambattistavalli.com.
Note that we are unable to make any changes to invoices. We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.
Duties, taxes and customs
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/ location and depend on a number of factors, such as:
1. Country/ location of origin of the purchased product
2. Local VAT rates
3. Local import taxes
4. The value of the order
It will be your responsibility to pay these charges if and when asked to by your local authorities. You can also prepay them at our checkout.
Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!
If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.
a) If you have not paid the invoice for additional charges, please do not – we will resolve the issue directly with our shipping partner.
b) If you have paid this invoice, please send us a copy of the receipt and we will issue a full refund.
Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.
In most cases, the recipient of the parcel is asked to provide information in an email from DHL. As only the recipient of the parcel can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.
If you have not received an email from customs or have any further inquiries please contact us at eshop@giambattistavalli.com
Appointments and contacts
Appointments
Maison Giambattista Valli would be delighted to receive you for an appointment to view the Love Collection.
In order to schedule this appointment please fill out the form: www.giambattistavalli.com/en/stores-and-appointments/#book
The Giambattista Valli team would be delighted to welcome you to our boutiques for an in store appointment.
In order to schedule this appointment please fill out the form: www.giambattistavalli.com/en/stores-and-appointments/#book
You can see our stores here: www.giambattistavalli.com/en/stores-and-appointments/
Contacts
Giambattista Valli Haute Couture Service will be pleased to assist you and provide you with a unique experience.
Email: hautecouture@giambattistavalli.com
Phone: +33 (0) 1 83 62 08 32
For media inquiries, collaborations, or interview requests, please contact our press office.
We look forward to assisting you in any way we can.
Email: presse@giambattistavalli.com
Phone: +33 (0) 1 83 62 08 32
Our sales team is pleased to assist you in any way they can.
Email international: commercial@giambattistavalli.com
Email USA: salesusa@giambattistavalli.com