Shipping and delivery
Shipping
Giambattista Valli Paris ships to 227 countries worldwide offering free delivery on all orders, except those under $400 shipped to the United States.
– USA
– European Union: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Germany, Hungary, Ireland (Republic of), Latvia, Lithuania, Luxembourg, Metropolitan France, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
– United Kingdom
– United Arab Emirates and Saudi Arabia
– China
Rest of World: If your region does not show and you wish to know the time of delivery for your region, please contact us at eshop@giambattistavalli.com.
Giambattista Valli SAS works closely with its shipping partner to minimize the potential impact of any shipping delays, but before orders can be dispatched, the payment details with the client card issuer may need confirmation.
Delivery times depend on destination country.
– USA: 3-4 days after shipment
– European Union: 1-2 days after shipment
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Germany, Hungary, Ireland (Republic of), Latvia, Lithuania, Luxembourg, Metropolitan France, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
– United Kingdom: 1-2 day after shipment
– United Arab Emirates and Saudi Arabia: 3-4 days after shipment
– China: 2-3 days after shipment
An estimated delivery time and cost will be displayed in the checkout. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only.
We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
Delivery
There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only.
If your order has not arrived by the expected date, we kindly request that you wait for another 10 – 14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us at eshop@giambattistavalli.com so that we can open an investigation with our shipping partner.
The investigation to locate an airmail package may take up to several days.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
Packages shipped via courier can be tracked using the link sent in your shipping confirmation. It can take between 1 – 2 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an auto-email containing tracking information. Please note that some standard couriers can take up to 48 hours to generate information to their tracking website.
If there has been no update on the tracking information for more than 4 business days, please contact us at eshop@giambattistavalli.com so that we can open an investigation with the shipper. The investigation to locate a courier package may take up to several days.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
We apologise for any incovenience if your order has been delayed.
We kindly ask you to contact eshop@giambattistavalli.com to get in contact with a member of our team to help solve this issue.
Please note that our team will only be able to respond during business hours Monday to Friday, 10 am to 5 pm (CET).
Returns and exchanges
Return
Customers are entitled to return their products within 14 days after receiving their orders.
To return one or more products ordered on the Giambattista Valli E-Shop, the customer must follow the procedure detailed below:
1. Visit the returns portal to initiate a return authorization, using the order number and email address associated with the order
2. Select the product(s) to return and the reason for the return
3. Select the prepaid return label and print both the return label and the return form
4. Make sure that all products to be returned, the return form, product tags, authenticity labels or cards are included in the package, original box or in an equally sturdy box
5. Stick the return label on the outside of the package
6. Contact DHL or drop off your parcel at the nearest DHL point (we recommend that you keep an eye on the tracking available on the return label, to follow the shipment of the parcel)
Problems caused by the use of a shipping service or a return label other than our own are not attributable to Giambattista Valli
In order to be accepted by Giambattista Valli quality control, products should be returned new, unused, and with all labels and garment tags still attached. In case a returned product reaches us in a damaged, stained, washed or altered state, it will not be accepted and will be sent back to the customer.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with the return. Items should be returned in their original packaging to ensure they are adequately protected in transit.
All shoes must be tried on a carpeted surface until the client is certain of keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Being made-to-order, we cannot accept returns of personalized items.
Returns that do not comply with these regulations will not be accepted.
Once we have received and processed the returned goods to our warehouse, please allow for 5 – 7 business days for the money to be returned to your account.
In the event your return is taking longer than this, please contact our customer service team at eshop@giambattistavalli.com or use our online chat feature. Please kindly note that out team will only be able to respond to requests during our business hours Monday to Friday, 10 am to 5 pm (CET).
Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package by email at eshop@giambattistavalli.com so that we can investigate further.
To exchange a gift you should contact eshop@giambattistavalli.com and provide your order number. We will send you a return slip so you can return the item to us.
Please note that refunds can only be processed to the originating account in the same payment method in which it was received, unless payment was made as cash on delivery (if applicable), in which case the refund will be returned by Bank Transfer or PayPal.
Exchange
You may exchange your item for one size up or down, subject to availability.
To request an exchange, please contact us at eshop@giambattistavalli.com with your order number and the desired size.
Simply return the item to us, and we will process your exchange free of charge.
In store services
Alterations
To provide you an exclusive experience, we offer an alteration service in our Paris and Milan boutiques.
This service is available under the following conditions:
- The order must have been placed on the Giambattista Valli Paris website within the last 30 days
- The item to be altered must belong to the current collection
For inquiries, please email us at eshop@giambattistavalli.com, and we will share the next steps with you.
For our clients based in New-York, we offer an alteration service in partnership with our Bloomingdale’s location.
This service is available under the following conditions:
- The order must have been placed on the Giambattista Valli Paris website within the last 30 days
- The item to be altered must belong to the current collection
- The item must be a dress with a minimum value of $4,000
The shipping address must be located in New-York, to ensure proper coordination of the process
For inquiries, please email us at eshop@giambattistavalli.com, and we will share the next steps with you.
Delivery, exchanges and returns
Your order can be delivered to our boutique in Paris or Milan.
To do this, select “Ship to store” in the checkout, at the delivery method step.
You may exchange or return your order at our store in Paris or Milan.
Simply visit the boutique with your invoice and the item you wish to exchange or return.
For exchanges, only a size change will be accepted, subject to in-store availability.
Product and stocks
Products
All Giambattista Valli products are made in Europe, primarily in Italy.
All materials sourced by Giambattista Valli Paris are of the highest quality and produced in small quantities to ensure quality and avoid excess. There are more product specifications on the care label on the inside of your garment.
If you are looking for care instructions for Ready-to-Wear products or any other product, please check the online product description, care tag on the garment or contact eshop@giambattistavalli.com to receive personalised advices for your item.
Please refer to the size guide on the product page.
We also advise you to contact us via email at eshop@giambattistavalli.com if you want more measures.
Stocks
If you are looking for an item that is not on the website, please email us at eshop@giambattistavalli.com with the picture of the item, and the size you want.
If an item you are intersted in is currently out of stock you can sign up for back in stock email notification on the product page.
Order issues
Changes
For your financial security, we are unable to make any changes to the billing details after an order has been placed.
Please contact us urgently by email : eshop@giambattistavalli.com if you need to change your delivery address.
If your order has not yet shipped, then we should be able to update your address, so long as the delivery country remains the same.
We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to add an item to your order. If you wish to purchase an additional item, please place a new order.
Please contact us urgently by email at eshop@giambattistavalli.com if you wish to remove an item from your order.
If the order has not yet been shipped, we can request the removal of the item and process an immediate refund.
However, we are unable to modify orders that have already been processed.
Damaged or faulty delivery
We’re very sorry to hear that you did not receive all the products that you ordered.
Please let us know what items are missing so that we can investigate what happened. You can contact us by email at eshop@giambattistavalli.com.
We’re sorry to hear that you received an incorrect item in your order.
In order for us to process this inquiry, please contact us by email at eshop@giambattistavalli.com and send us photographs of the following:
– The order number
– The product received
Please be assured that as soon as we receive this information, we will follow up swiftly to resolve this issue.
We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:
– The damaged item
– The inner and outer packaging
Please contact us by email at eshop@giambattistavalli.com
Cancellations
There are various reasons why an order may have been canceled such as:
– Out of Stock
– Unverified information
– Payment decline
– Tech issues
– Incorrect address
If your order was canceled, you should receive an email notification detailing the reason.
If you see a charge for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
If you paid by Credit Card, please allow up to 7 business days for the funds to credit back to your payment method.
If you have a problem, please contact us by email at eshop@giambattistavalli.com so that we can investigate further.
Payments and invoices
Your bank account will be debited when your package is dispatched.
You will then receive an e-mail from us confirming the shipment of your order with its tracking number.
All transactions made on the giambattistavalli.com site are highly secure. An SSL encryption system is in place to protect personal data and payment data. Furthermore, Maison Giambattista Valli undertakes not to keep any of your bank card details.
Finally, we are strengthening payment security thanks to the 3D Secure system for the Visa, Mastercard and American Express cards that are equipped with it. An additional step takes place at the time of payment, allowing the identity of the cardholder to be verified and the transaction to be validated. Each bank has its own authentication. For any questions regarding your 3D Secure code, we invite you to contact your bank directly.
Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order.
However, it’s possible that we have received a duplicate order.
Please send us your order number so we can investigate this further. You can contact us by email at eshop@giambattistavalli.com
If you need us to email you a copy of your invoice, please contact us by email at eshop@giambattistavalli.com.
Note that we are unable to make any changes to invoices. We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.
Duties, taxes and customs
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/ location and depend on a number of factors, such as:
1. Country/ location of origin of the purchased product
2. Local VAT rates
3. Local import taxes
4. The value of the order
It will be your responsibility to pay these charges if and when asked to by your local authorities. You can also prepay them at our checkout.
If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.
Customs clearance is beyond our control, as are any delays caused by inspections from customs authorities.
In most cases, the recipient will be asked to provide information via an email from DHL.
Parcels destined for the United States are subject to stricter controls. DHL may ask you to provide your SSN in order to release the shipment.
You can reach us at eshop@giambattistavalli.com.
Appointments and contacts
Appointments
The Maison Giambattista Valli would be delighted to welcome you to one of its boutiques in Paris or Milan.
To schedule an appointment, please complete the following form:
https://www.giambattistavalli.com/en/stores-and-appointments/
One of our representatives will get back to you to confirm your appointment.
We wish you a wonderful experience.
The Maison Giambattista Valli would be delighted to welcome you to one of its boutiques in Paris or Milan.
To schedule an appointment, please complete the following form:
https://www.giambattistavalli.com/en/stores-and-appointments/
For a “Bridal” appointment, simply select this option under “Appointment for…”.
Feel free to browse our wedding lookbooks available on our website to select the models you would like to try on.
One of our representatives will get back to you to confirm your appointment.
We wish you a wonderful experience.
Contacts
Giambattista Valli Haute Couture Service will be pleased to assist you and provide you with a unique experience.
Email: hautecouture@giambattistavalli.com
Téléphone : +33 (0) 6 24 84 21 45
For media inquiries, collaborations, or interview requests, please contact our press office.
We look forward to assisting you in any way we can.
Email: presse@giambattistavalli.com
Our sales team is pleased to assist you in any way they can.
Email international: commercial@giambattistavalli.com
Email USA: salesusa@giambattistavalli.com