{"id":90715,"date":"2023-07-24T14:55:34","date_gmt":"2023-07-24T12:55:34","guid":{"rendered":"https:\/\/www.giambattistavalli.com\/?page_id=90715"},"modified":"2025-07-29T17:56:51","modified_gmt":"2025-07-29T15:56:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.giambattistavalli.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tShipping and delivery<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReturns and exchanges<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tIn store services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tProduct and stocks<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOrder issues<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPayments and invoices<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDuties, taxes and customs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAppointments and contacts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shipping and delivery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the shipping countries?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Giambattista Valli Paris ships to 227 countries worldwide offering free delivery on all orders, except those under $400 shipped to the United States.<\/p>

– USA
– European Union: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Germany, Hungary, Ireland (Republic of), Latvia, Lithuania, Luxembourg, Metropolitan France, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
– United Kingdom
– United Arab Emirates and Saudi Arabia
– China

Rest of World: If your region does not show and you wish to know the time of delivery for your region, please contact us at eshop@giambattistavalli.com.<\/p>

Giambattista Valli SAS works closely with its shipping partner to minimize the potential impact of any shipping delays, but before orders can be dispatched, the payment details with the client card issuer may need confirmation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the shipping times?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Delivery times depend on destination country.<\/p>

– USA: 3-4 days after shipment
– European Union: 1-2 days after shipment
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Germany, Hungary, Ireland (Republic of), Latvia, Lithuania, Luxembourg, Metropolitan France, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
– United Kingdom: 1-2 day after shipment
– United Arab Emirates and Saudi Arabia: 3-4 days after shipment
– China: 2-3 days after shipment<\/p>

An estimated delivery time and cost will be displayed in the checkout. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only.<\/p>

We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.<\/p>

Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAirmail deliveries<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only.<\/p>

If your order has not arrived by the expected date, we kindly request that you wait for another 10 – 14 business days, to allow for any customs inspections or possible postal delays in your area.<\/p>

Should the order still not arrive by this time, please contact us at eshop@giambattistavalli.com so that we can open an investigation with our shipping partner.<\/p>

The investigation to locate an airmail package may take up to several days.<\/p>

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Packages shipped via courier can be tracked using the link sent in your shipping confirmation. It can take between 1 – 2 business days (not including weekends and national holidays) for us to prepare a package for international delivery.<\/p>

Once your order ships, you will be sent an auto-email containing tracking information. Please note that some standard couriers can take up to 48 hours to generate information to their tracking website.<\/p>

If there has been no update on the tracking information for more than 4 business days, please contact us at eshop@giambattistavalli.com so that we can open an investigation with the shipper. The investigation to locate a courier package may take up to several days.<\/p>

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We apologise for any incovenience if your order has been delayed.<\/p>

We kindly ask you to contact eshop@giambattistavalli.com to get in contact with a member of our team to help solve this issue.<\/p>

Please note that our team will only be able to respond during business hours Monday to Friday, 10 am to 5 pm (CET).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Returns and exchanges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the return procedure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Customers are entitled to return their products within 14 days after receiving their orders.<\/p>

To return one or more products ordered on the Giambattista Valli E-Shop, the customer must follow the procedure detailed below:<\/p>

1. Visit the returns portal<\/a><\/span> to initiate a return authorization, using the order number and email address associated with the order
2. Select the product(s) to return and the reason for the return
3. Select the prepaid return label and print both the return label and the return form
4. Make sure that all products to be returned, the return form, product tags, authenticity labels or cards are included in the package, original box or in an equally sturdy box
5. Stick the return label on the outside of the package
6. Contact DHL or drop off your parcel at the nearest DHL point (we recommend that you keep an eye on the tracking available on the return label, to follow the shipment of the parcel)<\/p>

Problems caused by the use of a shipping service or a return label other than our own are not attributable to Giambattista Valli<\/p>

In order to be accepted by Giambattista Valli quality control, products should be returned new, unused, and with all labels and garment tags still attached. In case a returned product reaches us in a damaged, stained, washed or altered state, it will not be accepted and will be sent back to the customer.<\/p>

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with the return. Items should be returned in their original packaging to ensure they are adequately protected in transit.<\/p>

All shoes must be tried on a carpeted surface until the client is certain of keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.<\/p>

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.<\/p>

Being made-to-order, we cannot accept returns of personalized items.<\/p>

Returns that do not comply with these regulations will not be accepted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Once we have received and processed the returned goods to our warehouse, please allow for 5 – 7 business days for the money to be returned to your account.<\/p>

In the event your return is taking longer than this, please contact our customer service team at eshop@giambattistavalli.com or use our online chat feature. Please kindly note that out team will only be able to respond to requests during our business hours Monday to Friday, 10 am to 5 pm (CET).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package by email at eshop@giambattistavalli.com so that we can investigate further.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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To exchange a gift you should contact eshop@giambattistavalli.com and provide your order number. We will send you a return slip so you can return the item to us.

Please note that refunds can only be processed to the originating account in the same payment method in which it was received, unless payment was made as cash on delivery (if applicable), in which case the refund will be returned by Bank Transfer or PayPal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the exchange procedure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You may exchange your item for one size up or down, subject to availability.<\/p>

To request an exchange, please contact us at eshop@giambattistavalli.com with your order number and the desired size.<\/p>

Simply return the item to us, and we will process your exchange free of charge.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In store services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Alterations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I get alterations in Paris or Milan?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To provide you an exclusive experience, we offer an alteration service in our Paris and Milan boutiques.<\/p>\n

This service is available under the following conditions:<\/p>\n